Job Description
Elevate your career with a flexible evening schedule in the vibrant heart of Minneapolis. Metro Support Solutions is looking for a dedicated and empathetic Customer Service Representative to join our dynamic team.
As an Evening Rep, you will be the face of our brand after hours, ensuring every customer leaves satisfied. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with patience and professionalism.
- Resolve product and service inquiries and complaints to ensure customer satisfaction.
- Process orders, forms, applications, and requests accurately.
- Update customer records with accurate and detailed information.
- Collaborate with team members to ensure consistent service quality during peak hours.
Qualifications
- High school diploma or equivalent; prior customer service experience is a plus.
- Must be available to work evenings (shifts typically start at 4:00 PM or 5:00 PM).
- Strong verbal and written communication skills.
- Proficiency with computer systems and office software (Microsoft Office Suite).
- Ability to work independently with minimal supervision.