Job Description
Are you seeking a rewarding evening opportunity in the vibrant heart of Kansas City?
Join KC Connect Solutions as an Evening Customer Service Representative. We are looking for dynamic, detail-oriented individuals to join our night shift team, dedicated to delivering exceptional support to our valued clients. If you thrive in a fast-paced environment and value work-life balance, this is the perfect role for you.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Hours: Enjoy the convenience of evening shifts (4:00 PM – 10:00 PM).
- Professional Growth: Access clear pathways for career advancement within a growing company.
- Supportive Culture: Work alongside a team that prioritizes collaboration and employee well-being.
About the Role:
You will serve as the face of our company during the evening hours, ensuring our customers receive top-tier assistance. We pride ourselves on a modern, high-conversion approach to service, and we are looking for someone who embodies our core values.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat during evening shifts.
- Resolve complex customer issues with patience and efficiency, ensuring a high level of customer satisfaction and retention.
- Accurately document all customer interactions, resolutions, and account details in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow and information continuity.
- Identify trends in customer feedback and proactively suggest process improvements to management.
- Adhere to all company policies, quality assurance standards, and safety protocols.
- Maintain a professional and positive demeanor while handling difficult situations.
Qualifications
- High school diploma or equivalent required; Associate’s degree or previous customer service experience is preferred.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently and manage time effectively during evening hours without direct supervision.
- Proficient in using computer systems, internet browsers, and basic office software (Microsoft Office Suite).
- Must be reliable, punctual, and available to work scheduled shifts.
- Strong problem-solving skills and a customer-first mindset.