Job Description
Are you seeking a rewarding career with a flexible schedule? Apex Support Solutions is currently hiring a Customer Service Representative for our Evening and Weekend Shifts in Jacksonville, FL. We pride ourselves on offering top-tier Part Time Jobs in Florida that allow you to maintain a healthy work-life balance while advancing your professional skills.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive exceptional support during their peak hours. If you are a proactive problem-solver looking for a role that fits your lifestyle, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints, issues, and requests with empathy and efficiency.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Escalate complex issues to the appropriate department or supervisor promptly.
- Assist with order processing, returns, and account management tasks.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies and performance metrics (SLAs).
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience in a call center or retail environment is highly desirable.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong computer proficiency, including MS Office and CRM software.
- Must be reliable, detail-oriented, and able to handle stress effectively.