Job Description
We are currently seeking dedicated and customer-focused individuals to join our team as Evening Customer Service Representatives in Columbus, OH. This is a part-time position offering immediate hire opportunities and flexible evening and weekend shifts.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a seamless experience during peak hours.
Why Apply?
- Immediate Start: We are hiring now and looking to onboard this week.
- Flexible Schedule: Choose from various evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on quality and speed.
- Resolve customer complaints and escalations professionally and efficiently.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with team leads to identify trends and improve service processes.
- Provide detailed product and service information to clients.
- Ensure compliance with company policies and quality assurance standards.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, retail, or call centers is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends as needed.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Reliable transportation to and from the office.