Job Description
Are you seeking a rewarding career opportunity that offers flexibility and stability? Apex Support Solutions is currently hiring dedicated professionals to join our team in Houston, TX. We are looking for individuals who thrive in a fast-paced environment and want to make a real impact. We offer competitive pay, comprehensive benefits, and a supportive culture.
Why Choose Us?
- Flexible Evening and Weekend Shifts
- Competitive hourly wage ($18.00 - $24.00)
- Health, Dental, and Vision Insurance
- Professional growth and development opportunities
Don't miss this chance to advance your career while enjoying a work-life balance that suits your lifestyle.
Responsibilities
- Assist customers via phone, email, and chat regarding inquiries and account issues.
- Resolve customer complaints and escalate complex issues to management appropriately.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Process orders, returns, and refunds efficiently.
- Collaborate with team members to ensure seamless service delivery during peak hours.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Proficiency with computer systems and basic office software.
- Must be self-motivated and able to work independently.