Job Description
Are you looking for a flexible evening part-time job that fits your lifestyle? Apex Client Support Services is expanding our team in Pennsylvania and Ohio and is seeking reliable individuals to join our evening support division.
Our evening shift offers a unique opportunity to work in a supportive environment where your contribution makes a real difference. We value work-life balance and offer competitive pay for your hard work.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening hours.
- Resolve complex issues efficiently while maintaining a positive, empathetic tone.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or support experience is preferred but not required.
- Strong verbal and written communication skills.
- Must be available to work evenings, including weekends.
- Basic computer literacy and proficiency with Microsoft Office Suite.