Job Description
Join our award-winning team at Dynamic Solutions Inc. as an Evening Customer Service Representative! We're urgently seeking motivated individuals with flexible schedules to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your growth. Perfect for students, parents, or anyone seeking a balanced work-life schedule with evenings off.
Why Join Us?
- Flexible evening shifts (4-10 PM MST)
- Competitive hourly pay with performance bonuses
- Free parking and modern facilities
- Clear advancement path to full-time roles
- Comprehensive health benefits for full-time positions
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using our CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Support weekend coverage on a rotating basis (optional)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize tasks in fast-paced settings
- Strong problem-solving skills and emotional intelligence
- Available to work evenings (4-10 PM MST) with weekend flexibility
- Must pass background check and drug screening