Job Description
Join our vibrant team at KC Retail Solutions as an Evening Customer Service Representative! We're seeking friendly, energetic individuals to deliver exceptional customer support during our peak evening hours. This flexible role offers both part-time and full-time opportunities with competitive pay and growth potential. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the heart of Kansas City!
What You'll Experience:
- Dynamic, fast-paced environment with opportunities for advancement
- Comprehensive training and ongoing development
- Competitive hourly pay with performance bonuses
- Flexible scheduling including weekend availability
- Employee discounts and inclusive team culture
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions and resolve billing issues efficiently
- Assist with product knowledge and sales support
- Maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless operations
- Contribute to store cleanliness and visual merchandising
- Uphold company policies and service standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work evenings, weekends, and holidays
- Basic computer proficiency and tech-savviness
- Strong attention to detail and organizational skills
- Positive attitude and team player mentality