Job Description
Join Baltimore Community Solutions as an Evening Customer Service Representative and become part of our mission to enhance local community services. This flexible evening role offers the perfect work-life balance for students, caregivers, or professionals seeking supplemental income. Enjoy a supportive team environment with training provided!
Why You'll Love Working With Us:
- Competitive hourly pay starting at $18.00
- Consistent evening shifts (4 PM - 10 PM)
- Free parking and public transit reimbursement
- Growth opportunities into full-time roles
- Employee wellness program and discounts
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with day-team for seamless service continuity
- Support community outreach initiatives during evening hours
- Adhere to data security and confidentiality protocols
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Baltimore
- Flexible availability including weekends
- Positive attitude with service-oriented mindset