Job Description
Join our award-winning team as an Evening Customer Service Representative in Louisville! We're seeking energetic professionals to deliver exceptional service during evening hours (4 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and a supportive environment where your contributions make a real difference.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships. Perfect for students, parents, or anyone seeking work-life balance. Training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system and maintain accurate records
- Collaborate with day-team to ensure seamless customer handoffs
- Meet/exceed performance metrics for resolution time and satisfaction
- Stay updated on product knowledge and company policies
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Windows OS and basic software
- Reliable transportation to downtown Louisville location
- Flexible availability including weekends
- Ability to work independently in fast-paced environment