Job Description
Join our dynamic team as an Evening Customer Service Representative and deliver exceptional support during peak evening hours. This flexible part-time role offers the perfect work-life balance while making a meaningful impact on customer satisfaction. We provide comprehensive training and a supportive environment to help you thrive.
Our ideal candidates are energetic, patient professionals who excel in fast-paced settings. If you're looking for a rewarding evening opportunity with growth potential, apply today and become part of Louisville's premier service provider.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts (5 PM - 10 PM)
- Resolve billing, product, and service issues with professionalism and empathy
- Document interactions accurately in CRM systems while meeting quality standards
- Collaborate with day teams to ensure seamless customer experience continuity
- Identify upsell opportunities based on customer needs and company offerings
- Maintain strict confidentiality of sensitive customer information
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 1 year customer service experience in call center or retail setting
- Strong verbal communication skills with clear, professional phone etiquette
- Ability to multitask effectively in high-pressure situations
- Basic proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for evening shifts (public transit accessible location)
- Flexible availability including weekends and holidays as needed
- Positive attitude with problem-solving aptitude