Job Description
Join Austin Tech Solutions as an Evening Customer Service Representative and become the voice of innovation in Texas' thriving tech hub! We're seeking passionate individuals to deliver exceptional support during our high-traffic evening hours. This flexible role offers competitive pay, growth opportunities, and a dynamic team environment where your skills make a tangible impact. Whether you're a student, career-changer, or seeking supplemental income, this position provides the perfect blend of professional development and work-life balance.
Responsibilities
- Provide responsive customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve technical inquiries with precision and empathy using our CRM platform
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Identify opportunities for process improvements and customer experience enhancements
- Contribute to weekly team meetings with actionable insights
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with Zendesk, Salesforce, or similar CRM systems
- Exceptional problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Available to work flexible evening shifts including weekends
- Basic technical troubleshooting knowledge