Job Description
Join our dynamic team as an Evening Customer Service Representative at Coastal Solutions Group! Perfect for students and career starters seeking flexible evening hours in Virginia Beach. Enjoy competitive pay, comprehensive training, and a supportive work environment. Help us deliver exceptional service while advancing your professional skills in a growing company.
Why Join Us?
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Opportunities for growth and advancement
- Free parking and convenient location near oceanfront
- Employee discounts on company services
- Positive team culture with regular recognition
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot service-related problemsMaintain accurate customer records in our CRM system
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
- Contribute to improving customer experience feedback
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Reliable transportation to evening shifts
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends as needed