Job Description
Join our dynamic team at Omaha Community Solutions as an Evening Customer Service Representative! This flexible part-time role is perfect for students, professionals seeking work-life balance, or anyone looking to start their career in customer service. Enjoy a supportive environment with training provided, competitive pay, and the opportunity to make a real impact in our community.
We're seeking enthusiastic individuals who thrive in fast-paced settings and are passionate about delivering exceptional service. With evening shifts (4 PM - 10 PM), you'll gain valuable experience while accommodating your daytime commitments. Apply today to become part of Omaha's leading community-focused organization!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our proprietary CRM system
- Resolve customer concerns efficiently while maintaining high satisfaction rates
- Collaborate with team members to ensure seamless service delivery
- Document interactions and update customer records in real-time
- Assist with light administrative tasks including filing and data entry
- Contribute to a positive team atmosphere through active communication
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and willingness to learn new software
- Ability to stand for extended periods and lift up to 25 lbs
- Exceptional problem-solving and conflict resolution aptitude
- Availability to work 3-4 evenings per week (including weekends)
- Positive attitude and commitment to teamwork
- Previous customer service experience preferred but not required