Job Description
Join our dynamic team at Sunshine Solutions Inc., a leading customer experience provider in Miami! We're seeking enthusiastic Evening Customer Service Representatives to deliver exceptional support to our diverse clientele. This part-time role offers flexible evening hours (5 PM - 10 PM), perfect for students or professionals seeking supplemental income. Enjoy a vibrant work culture with growth opportunities and comprehensive training. Be part of a company that values your voice and rewards your dedication!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with support teams to escalate complex cases efficiently
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
- Meet performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Excellent verbal and written communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and patience
- Availability for evening shifts (5 PM - 10 PM) with weekend flexibility
- Customer service experience preferred but not required
- Positive attitude with service-oriented mindset
- Must pass background check and drug screening