Job Description
Join our dynamic team at Charlotte Community Services and make a difference in your community! We're seeking passionate Evening Customer Service Representatives to support our growing client base with exceptional service. Enjoy flexible evening shifts (4:00 PM - 9:00 PM, 3-4 days weekly) with guaranteed weekly pay. This role offers the perfect work-life balance while contributing to meaningful community initiatives. We provide comprehensive training, a supportive team environment, and opportunities for advancement.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve client inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate documentation
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and compliance standards
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Reliable transportation for evening shifts
- Positive attitude and commitment to community service