Job Description
Join a thriving team in the heart of Chicago!
We are looking for a dedicated and empathetic Customer Service Representative to join our evening shift team. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you. We offer a flexible schedule that allows you to maintain a healthy work-life balance while enjoying premium benefits.
Why Choose Us?
- Competitive hourly rates with weekend differentials.
- Comprehensive health benefits package.
- Opportunities for career advancement.
- Modern office environment with a supportive culture.
Responsibilities
- Manage and resolve a high volume of inbound customer inquiries via phone, email, and chat during evening hours.
- Provide exceptional service by answering questions regarding products, services, and account status.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and issues in our CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Identify and escalate complex issues to the appropriate department for resolution.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.