Job Description
Join our dynamic team at Apex Solutions Group as an Evening Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional support to our growing client base during evening hours. This flexible part-time role offers competitive compensation and the opportunity to develop valuable skills in a fast-paced environment. Perfect for students, parents, or professionals seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism and empathy
- Resolve technical issues and product concerns efficiently using our knowledge base
- Process orders, returns, and account modifications accurately
- Document all interactions in our CRM system for quality assurance
- Collaborate with day-shift teams for seamless service continuity
- Meet or exceed daily performance metrics including resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced setting
- Proficiency with Microsoft Office Suite and CRM software
- Reliable transportation for evening shifts (4 PM - 10 PM)
- Flexible schedule availability including weekends
- Positive attitude and problem-solving mindset