Job Description
Join our dynamic team at El Paso Connects as an Evening Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional support to our clients during evening hours. This flexible part-time role offers competitive pay, training, and a supportive environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Apply today and become part of El Paso's leading service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day team for seamless customer handoffs
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product training
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills in English and Spanish
- Reliable evening availability (minimum 20 hours/week)
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset