Job Description
Are you looking for a rewarding evening opportunity in Baltimore? Metro Support Center is seeking dedicated individuals to join our vibrant team. We pride ourselves on delivering exceptional service and offer a supportive work environment perfect for maintaining a healthy work-life balance.
We are currently hiring for our evening shift, providing you with the flexibility you need while offering competitive pay and growth potential within the company.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on efficiency and empathy.
- Resolve customer complaints and issues in a timely manner.
- Update and maintain accurate customer records in our database.
- Collaborate with the evening team to ensure seamless operations.
- Identify opportunities to improve the customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Ability to work evenings from 4:00 PM to 12:00 AM.
- Proficiency with computers and basic office software.
- Strong problem-solving abilities and a customer-first mindset.