Job Description
Are you a dedicated professional seeking a flexible evening position in the heart of Washington DC? Capital Support Services is currently hiring Evening Customer Service Representatives to join our growing team. We value work-life balance and offer a dynamic work environment for individuals looking to make a tangible impact.
In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive top-tier support and assistance. We pride ourselves on our inclusive culture and commitment to employee growth.
Why Join Us?
- Competitive hourly pay in the DC area.
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive training and career advancement opportunities.
- Modern, well-equipped office environment.
Don't miss this opportunity to advance your career in a prestigious location. Apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email during evening shifts.
- Resolve customer complaints and issues with a focus on high-quality service and retention.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Identify and escalate complex technical issues to senior management when necessary.
- Maintain a high level of professionalism and adherence to company policies.
Qualifications
- High school diploma or equivalent required; associate degree or higher preferred.
- Previous experience in customer service, support, or call center environments.
- Strong verbal communication and active listening skills.
- Ability to work evening shifts (e.g., 4:00 PM to 12:00 AM) and occasional weekends.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Problem-solving mindset with a patient and empathetic demeanor.