Job Description
Join our vibrant team as an Evening Customer Service Representative at Fort Worth Community Services! We're seeking friendly, reliable individuals to deliver exceptional support during our peak evening hours. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive pay, a supportive environment, and the satisfaction of helping your community thrive. Immediate openings available!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Manage and resolve client inquiries with professionalism and empathy
- Process transactions accurately and maintain detailed records
- Coordinate with day-shift teams to ensure seamless service continuity
- Assist with evening event setup and community program support
- Contribute to a positive, inclusive atmosphere for all visitors
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic proficiency with Microsoft Office Suite
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset