Job Description
Join our dynamic team as an Evening Customer Service Representative and kickstart your career with no experience required! We're seeking enthusiastic individuals to provide exceptional support to our clients during evening hours (5 PM - 10 PM). This flexible part-time role offers comprehensive training and a supportive environment perfect for students, parents, or anyone seeking evening work.
As a key member of our customer experience team, you'll resolve inquiries, process orders, and maintain client satisfaction. Enjoy competitive pay, free parking, and a modern downtown workspace. No prior experience needed – we value your positive attitude and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Process orders and troubleshoot technical issues efficiently
- Document interactions and maintain accurate client records
- Collaborate with day team to ensure seamless service continuity
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- No experience required – comprehensive training provided
- Strong communication skills and clear phone etiquette
- Basic computer proficiency and typing ability
- Reliable transportation to downtown Houston location
- Flexible availability for 5 PM - 10 PM shifts (3-4 days/week)
- Positive attitude and problem-solving mindset