Job Description
Join our dynamic team as an Evening Customer Service Representative and become the voice of our brand during our busiest hours. This flexible part-time role is perfect for students, parents, or anyone seeking a rewarding evening schedule while building valuable customer experience skills. We provide comprehensive training and a supportive environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve product issues and process returns with empathy and efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with day team to ensure seamless customer experience transitions
- Identify opportunities to improve customer service workflows
- Meet daily performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Reliable transportation to our downtown Seattle location
- Previous customer service experience preferred but not required