Job Description
Join our dynamic team as an Evening Customer Service Representative at City Retail Solutions! We're seeking friendly, energetic individuals to deliver exceptional customer experiences during our evening hours. This flexible part-time role offers competitive pay and opportunities for growth in a supportive environment.
Perfect for students, parents, or anyone seeking a rewarding evening schedule, our Philadelphia-based team values reliability, positivity, and customer obsession. Enjoy free parking, modern facilities, and a vibrant workplace culture that celebrates your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns promptly, escalating complex issues when necessary
- Collaborate with day team to ensure seamless service continuity
- Update customer profiles and document all interactions in our database
- Contribute to team performance metrics including satisfaction scores
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office suite and CRM software
- Ability to multitask in a fast-paced evening environment
- Reliable transportation to our Philadelphia location
- Flexible availability Monday-Sunday (4 PM - 11 PM shifts)