Job Description
Welcome to Pacific Coast Customer Solutions, a leader in client support and logistics. We are currently seeking a dedicated Evening Customer Service Associate to join our San Diego team. If you are looking for a part-time role with weekly pay and a flexible schedule, we want to hear from you.
Our evening shift offers a unique opportunity to work in a collaborative environment where your contributions directly impact customer satisfaction. Enjoy a modern workplace, ongoing training, and the satisfaction of knowing you are part of a high-performing team.
Responsibilities
- Handle Inquiries: Assist customers via phone, email, and live chat during evening hours with professionalism and efficiency.
- Issue Resolution: Troubleshoot and resolve customer complaints or technical issues in a timely manner.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM systems.
- Process Management: Process returns, exchanges, and refunds according to company policy.
- Team Collaboration: Communicate effectively with morning shifts to ensure seamless operations.
- Performance Metrics: Meet or exceed daily and weekly KPI targets regarding call volume and customer satisfaction scores.
Qualifications
- Experience: Previous customer service or support experience is preferred but not required; training provided.
- Availability: Must be available to work evenings (typically 4:00 PM to 12:00 AM) and weekends.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Computer Skills: Proficient in using computers and navigating various software applications.
- Reliability: Must have a reliable internet connection and a dedicated workspace.
- Education: High school diploma or GED equivalent.