Job Description
Are you looking for a rewarding career that fits your lifestyle? Join the Apex Support Solutions team in Atlanta, where we value your time and dedication. We are currently seeking a reliable Evening Customer Service Associate to join our vibrant support team.
At Apex, we understand the importance of financial stability. That’s why we are proud to offer a weekly pay schedule, ensuring you have immediate access to your earnings. If you thrive in a dynamic environment and want to make a real impact, we want to hear from you.
Our evening shifts offer the perfect work-life balance, making it an ideal opportunity for students, parents, or anyone looking for a flexible schedule in the metro Atlanta area.
Responsibilities
- Respond to inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Document all customer interactions and transactions accurately in our CRM database.
- Collaborate with the support team to troubleshoot complex problems and share best practices.
- Provide accurate product information and assist customers with account management.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is a plus but not mandatory; we provide comprehensive training.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) to support our evening clientele.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Strong verbal communication skills and the ability to type at least 35 WPM.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to remain calm and professional under pressure.