Job Description
Are you looking for a rewarding career in Florida with a flexible schedule? Sunshine Support Solutions is currently hiring a dedicated Evening Customer Service Associate to join our dynamic team. We pride ourselves on delivering premium support to our clients and are seeking motivated individuals to represent us during the evening shifts.
This entry-level position is perfect for students, parents, or anyone seeking a healthy work-life balance. You will handle customer inquiries via phone and email, ensuring a seamless experience for every client. If you are detail-oriented and ready to start your professional journey, we want to hear from you!
Responsibilities
- Manage high-volume customer interactions via phone and email during evening hours.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Enter and update customer records and database information accurately.
- Collaborate with the morning support team to ensure seamless service continuity.
- Process returns, exchanges, and general inquiries efficiently.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent (GED) preferred but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Reliable internet connection (for remote options).
- Ability to work evenings, weekends, and holidays as needed.
- Must be a resident of Florida.