Job Description
Are you seeking a flexible evening schedule without the pressure of prior experience? Pinnacle Retail & Logistics is currently hiring reliable Evening Customer Service Associates to join our dynamic team in Charlotte, NC. We pride ourselves on a culture of growth, inclusivity, and support, making us the ideal place for entry-level professionals looking to kickstart their career.
In this role, you will be the friendly voice of our brand during our peak evening hours. You will assist customers with inquiries, process transactions, and ensure every interaction leaves a lasting positive impression. We provide comprehensive training and mentorship, so no prior experience is necessary—just a great attitude and a willingness to learn.
Why Join Us?
- Flexible Scheduling: Evening shifts designed to fit your lifestyle.
- No Experience Required: Full paid training provided for all new hires.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on performance.
- Growth Opportunities: Clear pathways to full-time and management roles.
Don't miss this opportunity to work in a professional environment where your contributions matter. Apply today to become part of the Pinnacle family!
Responsibilities
- Manage high volumes of inbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues efficiently while maintaining a positive, empathetic demeanor.
- Process sales transactions, returns, and exchanges accurately using POS systems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain accurate records of customer interactions and transactions in the CRM database.
- Assist in maintaining a clean, organized, and welcoming retail or office environment.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED equivalent (preferred but not mandatory).
- Must be available to work evening shifts, including weekends and holidays.
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and comfort with using technology.
- Reliable transportation is required for commuting to the Charlotte location.
- A positive attitude and a genuine desire to help others succeed.
- Ability to stand for extended periods and lift up to 25 lbs occasionally.