Job Description
Are you seeking a rewarding career that offers the flexibility you need? BrightHorizons Support Solutions is looking for a dedicated Evening Customer Service Associate to join our team in Minneapolis. We pride ourselves on providing exceptional support to our clients while maintaining a healthy work-life balance.
In this role, you will serve as the face of our brand during evening shifts, handling inquiries with empathy and professionalism. Whether it's resolving complex issues or providing friendly guidance, your contribution will make a tangible difference.
Responsibilities
- Manage high-volume incoming customer inquiries via phone and email during evening hours.
- Resolve customer issues efficiently, aiming for a first-contact resolution whenever possible.
- Update and maintain accurate customer records in our CRM system.
- Collaborate with the support team to share feedback and improve service protocols.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work flexible evening shifts, including weekends.
- Proficiency with basic computer applications and typing speed of 40 WPM.