Job Description
Are you searching for evening part time jobs in Detroit, MI? Midwest Customer Solutions is currently looking for a reliable and empathetic Evening Customer Service Associate to join our dynamic team. This position offers the perfect work-life balance for those who prefer evening shifts while providing a competitive compensation package.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance during their evening hours. We offer a modern, professional environment and opportunities for career growth.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues and complaints with patience and professionalism.
- Maintain accurate and up-to-date customer records in the CRM database.
- Adhere to all company policies, scripts, and quality assurance standards.
- Collaborate with the day shift team to ensure seamless service transitions.
- Stay informed about product updates to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred.
- Excellent verbal and written communication skills.
- Ability to work evenings (typically 4:00 PM - 12:00 AM).
- Strong computer proficiency, including Microsoft Office Suite.
- Must be reliable, punctual, and able to pass a background check.