Job Description
Join MetroConnect Solutions as an Evening Customer Service Associate and enjoy the flexibility of part-time hours with weekly pay! We're seeking friendly, energetic professionals to deliver exceptional customer experiences during our evening shift (4 PM - 12 AM). Perfect for students, parents, or anyone seeking supplemental income with immediate payment cycles.
Why Choose Us?
- Weekly direct deposit payments
- Comprehensive paid training
- Free downtown parking
- Health benefits for 20+ hours/week
- Clear advancement pathways
Join a team that values work-life balance and rewards your dedication with competitive compensation and a supportive environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues efficiently
- Process orders and update customer records accurately
- Collaborate with day team to ensure seamless service continuity
- Meet daily performance metrics for response time and resolution
- Document all interactions in CRM system
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent conflict resolution abilities
- Available 3-5 evenings weekly (including weekends)
- Reliable transportation to downtown Philadelphia
- Basic knowledge of telecommunications industry