Job Description
Join our dynamic team at Tampa Bay Connect as an Evening Customer Service Associate! We're urgently hiring motivated individuals to deliver exceptional service during evening hours (4 PM - 11 PM). This flexible part-time role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, parents, or anyone seeking evening employment in Tampa. Apply today and start your rewarding career journey!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries efficiently while maintaining high customer satisfaction scores
- Process orders, returns, and transactions accurately
- Update customer databases with detailed interaction records
- Collaborate with day-shift teams for seamless service continuity
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Reliable transportation and evening availability
- Positive attitude with a customer-first mindset