Job Description
Join our dynamic team as an Evening Customer Service Associate at Urban Hospitality Group! We're seeking enthusiastic professionals to deliver exceptional guest experiences during our evening hours in the heart of Washington DC. Enjoy flexible scheduling, competitive pay, and a vibrant work environment while contributing to DC's thriving hospitality scene. Perfect for students, professionals, or anyone seeking evening flexibility with growth opportunities.
Responsibilities
- Provide outstanding customer service during evening operations (4 PM - 11 PM)
- Handle guest inquiries, reservations, and payment processing
- Assist with event setup and venue maintenance
- Collaborate with team to ensure seamless evening service flow
- Uphold brand standards and safety protocols
- Support inventory management and restocking duties
- Resolve guest concerns with professionalism and poise
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings (minimum 3 shifts/week)
- Strong communication and interpersonal skills
- Ability to thrive in fast-paced environments
- Basic cash handling and POS system knowledge
- Team-oriented mindset with problem-solving abilities
- Must be 18+ and eligible to work in the US
- Reliable transportation to downtown DC location