Job Description
Join FlexiWork Solutions and transform your evenings into extra income! We're seeking motivated Evening Customer Service Associates to deliver exceptional support while maintaining work-life balance. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions are valued. Perfect for students, parents, or anyone seeking supplemental income with no nights or weekends required.
Why FlexiWork Solutions? We prioritize your growth with paid training, advancement opportunities, and a culture that celebrates achievement. Plus, our evening shifts (4 PM - 9 PM) fit seamlessly around your daytime commitments. Start earning today while building transferable skills in communication, problem-solving, and digital tools.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Process orders, resolve inquiries, and troubleshoot technical issues efficiently
- Maintain accurate customer records and update CRM systems in real-time
- Collaborate with day-team colleagues to ensure seamless service continuity
- Meet/exceed performance metrics for response times and customer satisfaction
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred but not required
- Strong verbal/written communication and active listening skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment with minimal supervision
- Reliable transportation and punctual attendance for evening shifts
- Positive attitude and commitment to exceeding customer expectations
- Available 20-25 hours weekly between 4 PM - 9 PM (Mon-Fri)