Job Description
Join our dynamic team at Hospitality Plus Staffing as an Evening Customer Service Associate! We're seeking friendly, energetic individuals to deliver exceptional service to our hospitality clients in the vibrant heart of New Orleans. This immediate hire opportunity offers flexible evening shifts with competitive compensation and a chance to build valuable customer experience skills.
As the first point of contact for our hotel and restaurant partners, you'll handle inquiries, resolve issues, and ensure seamless guest experiences. We provide comprehensive training and a supportive team environment where your contributions directly impact client satisfaction.
Perfect for students, night owls, or those seeking supplemental income—apply today and start earning this week!
Responsibilities
- Respond to client inquiries via phone, email, and in-person with professionalism and empathy
- Manage reservation systems and process guest bookings efficiently
- Collaborate with hotel/restaurant staff to resolve service issues in real-time
- Maintain accurate client records and update databases daily
- Process payments and transactions using POS systems
- Support team members during peak evening hours to maintain service standards
- Complete training modules to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office and reservation systems
- Flexible availability for evening shifts (4 PM - 12 AM)
- Strong problem-solving abilities with a customer-first mindset
- Reliable transportation and punctual work ethic
- Positive attitude and willingness to learn new processes