Job Description
Join CityConnect Services as an Evening Customer Service Associate and kickstart your career in customer support! We're seeking enthusiastic individuals to deliver exceptional service during evening hours (4 PM - 10 PM). This entry-level role offers flexible scheduling, comprehensive training, and growth opportunities within our dynamic team. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account-related issues efficiently
- Process transactions and maintain accurate records
- Collaborate with support teams to resolve complex cases
- Contribute to continuous improvement of service protocols
- Adhere to company policies and security guidelines
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing, email, MS Office)
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Customer-focused mindset with patience
- Evening availability (4 PM - 10 PM, Mon-Fri)
- No prior experience necessary – training provided