Job Description
Join our dynamic team as an Evening Customer Service Associate at Urban Solutions Group! We're seeking motivated individuals to deliver exceptional support during our peak evening hours. This entry-level role offers flexible scheduling, comprehensive training, and growth opportunities within our Baltimore-based operations. Perfect for students, career-changers, or anyone seeking a rewarding part-time position with competitive pay and a supportive work environment.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Document interactions and maintain accurate customer records in compliance with policies
- Contribute to continuous improvement initiatives through feedback and suggestions
- Uphold company standards for service quality and brand representation
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently and as part of a team
- Flexibility to work evenings (3:00 PM - 11:00 PM) including weekends
- Positive attitude and problem-solving mindset