Job Description
Join Capital Connect Services as a Evening Customer Service Associate and launch your career in Washington DC's thriving business district! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This role offers flexible scheduling, comprehensive training, and a supportive team environment perfect for students and career changers. Enjoy competitive pay, free on-site parking, and opportunities for advancement within our growing company. Make a meaningful impact while building valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing and service issues using our proprietary CRM system
- Process transactions and maintain accurate customer records
- Collaborate with day-shift teams to ensure seamless service continuity
- Adhere to all compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college students encouraged)
- Basic computer proficiency with ability to learn new software quickly
- Exceptional verbal communication skills in English
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Previous customer service experience preferred but not required
- Availability to work evenings (4 PM - 12 PM) weekends
- Must pass background check and drug screening