Job Description
We are seeking a dedicated and personable Evening Customer Service Associate to join our growing team in Jacksonville. In this role, you will be the face of our company during the evening hours, ensuring our clients receive top-tier support and service.
What You Will Do:
- Handle incoming customer inquiries via phone, email, and chat with a focus on empathy and speed.
- Process orders, returns, and exchanges accurately.
- Maintain a positive and professional demeanor during high-volume periods.
- Resolve customer complaints and escalate complex issues to management.
- Assist in inventory management and stock organization.
- Collaborate effectively with the day shift team to ensure workflow continuity.
Requirements:
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn internal software.
- Reliable transportation and availability for evening shifts (3:00 PM - 11:00 PM).
- Ability to stand for extended periods and lift up to 25 lbs.
Responsibilities
- Provide exceptional customer support via phone and email during evening shifts.
- Process customer transactions and inquiries accurately.
- Collaborate with the morning shift team to ensure seamless operations.
- Maintain a clean and organized workspace.
- Resolve complex issues and escalate when necessary.
- Assist in inventory management and stock organization.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn internal software.
- Reliable transportation and availability for evening shifts (3:00 PM - 11:00 PM).
- Ability to stand for extended periods and lift up to 25 lbs.