Job Description
Join our dynamic team as an Evening Customer Service Associate at Memphis Customer Solutions! We're seeking friendly, detail-oriented individuals to deliver exceptional support during our peak evening hours. This flexible part-time role is perfect for students, parents, or anyone seeking a rewarding evening schedule in the heart of Memphis. Enjoy competitive pay, comprehensive training, and a supportive work environment that values your contribution to our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 11 PM)
- Resolve product/service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with day team to ensure seamless service continuity
- Meet daily performance metrics for response time and resolution rate
- Identify and escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Reliable transportation to our downtown Memphis location
- Basic proficiency with CRM software and Microsoft Office Suite
- Flexible availability including weekends and holidays