Job Description
Join our vibrant team at Urban Retail Solutions as an Evening Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional service during our peak evening hours. Perfect for students, career-changers, or anyone seeking flexible evening work in the heart of London. Enjoy a supportive environment, comprehensive training, and opportunities for growth within our dynamic retail organisation.
Responsibilities
- Provide outstanding customer service across all touchpoints including in-store assistance and phone inquiries
- Process transactions accurately using POS systems while maintaining cash handling best practices
- Manage stock replenishment and maintain visually appealing store displays
- Resolve customer concerns promptly and escalate complex issues to supervisors
- Contribute to a clean, safe, and organised retail environment
- Collaborate with team members during evening peak hours for seamless operations
Qualifications
- No prior experience required – full training provided
- Excellent communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Strong attention to detail and accuracy in tasks
- Ability to work independently and as part of a team
- Reliable evening availability (minimum 3 shifts per week)
- Positive attitude and commitment to customer satisfaction