Job Description
Are you a dedicated professional seeking flexible evening hours in the heart of Philadelphia? Apex Logistics & Support is looking for a dynamic Customer Experience Specialist to join our growing team.
Our evening shift plays a crucial role in maintaining our high standards of service and ensuring our clients receive support when they need it most. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email with professionalism and efficiency.
- Resolve complex customer issues and escalate tickets to the appropriate management level when necessary.
- Maintain accurate and up-to-date customer records in our CRM system (Salesforce/Zendesk).
- Collaborate closely with the day-shift operations team to ensure seamless service transitions.
- Provide feedback on common customer trends to help improve service quality and processes.
- Adhere to all company policies and compliance procedures during evening operations.
Qualifications
- High school diploma or equivalent; some college or vocational training is preferred.
- 1-2 years of experience in customer support, retail, or hospitality is required.
- Proficient in using CRM software and Microsoft Office Suite (Excel, Outlook).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) on a reliable schedule.
- Excellent written and verbal communication skills in English.