Job Description
Are you looking for a rewarding career with flexible hours?
Apex Support Solutions is seeking dedicated professionals to join our evening team in Chicago. Whether you are a student looking to balance your studies or an experienced professional seeking a new challenge, we offer competitive pay and a supportive work environment. We are committed to excellence and are looking for individuals who thrive in a fast-paced setting and enjoy helping others.
**Why Join Us?**
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package
- Flexible scheduling options
- Professional development opportunities
Apex Support Solutions is seeking dedicated professionals to join our evening team in Chicago. Whether you are a student looking to balance your studies or an experienced professional seeking a new challenge, we offer competitive pay and a supportive work environment. We are committed to excellence and are looking for individuals who thrive in a fast-paced setting and enjoy helping others.
**Why Join Us?**
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package
- Flexible scheduling options
- Professional development opportunities
Responsibilities
- Manage high-volume customer inquiries via phone and email during evening shifts.
- Resolve customer issues efficiently and professionally to ensure high satisfaction scores.
- Document interactions accurately in our CRM system.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable transportation is a plus.