Job Description
Are you looking for a rewarding part-time opportunity that aligns with your evening schedule? Apex Tech Solutions is seeking a dedicated Customer Experience Specialist to join our growing team in Raleigh, NC. In this pivotal role, you will be the voice of our brand during our peak evening hours, ensuring every client interaction is positive and productive.
We pride ourselves on a culture of excellence and flexibility. As an evening specialist, you will enjoy a competitive hourly wage, comprehensive benefits, and a supportive environment that values your work-life balance. If you have a knack for problem-solving and a passion for helping others, we invite you to apply.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex issues with empathy and efficiency, ensuring 100% customer satisfaction.
- Provide accurate product information and technical guidance to clients.
- Document all customer interactions and feedback into our CRM systems accurately.
- Maintain a professional and welcoming demeanor, even during high-pressure situations.
- Collaborate with the morning shift team to ensure seamless workflow transitions.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service, retail, or call center environments.
- Must be available to work evenings, weekends, and holidays as required.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision in a remote or hybrid setting.