Job Description
Are you a night owl looking for a rewarding opportunity? Lumina Retail Solutions is seeking a dedicated Evening Customer Experience Specialist to join our dynamic Los Angeles team. We pride ourselves on providing exceptional service and offer a flexible work schedule that allows you to balance your lifestyle while building a successful career.
In this role, you will be the face of our brand during our prime evening hours, ensuring every customer leaves satisfied and valued.
Responsibilities
- Provide friendly, professional, and efficient customer service to patrons in-store and via digital channels.
- Process transactions accurately and efficiently using the Point of Sale (POS) system.
- Assist in maintaining a clean, organized, and visually appealing sales floor environment.
- Handle customer inquiries, complaints, and returns with patience and a problem-solving mindset.
- Collaborate with the morning shift team to ensure seamless store operations and inventory accuracy.
- Stock inventory and merchandise during low-traffic periods to ensure product availability.
- Adhere to all company policies, safety protocols, and loss prevention measures.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not required.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to stand and move around the sales floor for extended periods.
- Basic computer proficiency and familiarity with POS systems.
- Reliable transportation is a plus.
- Availability to work evenings and weekends as required.