Job Description
Join our dynamic team at Urban Retail Collective as an Evening Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Perfect for students, parents, or anyone seeking flexible hours with growth opportunities. Enjoy competitive pay, staff discounts, and a vibrant work environment in London's bustling retail district.
Responsibilities
- Deliver outstanding customer service through personalized assistance and product knowledge
- Process transactions accurately using POS systems while maintaining security protocols
- Manage inventory and maintain visually appealing store displays during evening operations
- Resolve customer inquiries promptly and escalate complex issues to management
- Collaborate with day-shift team to ensure seamless operational handover
- Support store cleanliness and safety standards during closing procedures
Qualifications
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (5 PM - 11 PM) with flexible weekend availability
- Basic proficiency with retail technology and payment systems
- Exceptional problem-solving and conflict resolution abilities
- Attention to detail in cash handling and inventory management
- Positive attitude and commitment to team collaboration