Job Description
Welcome to Apex Digital Solutions, where innovation meets opportunity. We are a leading technology firm dedicated to providing top-tier digital support to our diverse client base. We are currently seeking enthusiastic and detail-oriented Entry-Level Technical Support Specialists to join our team in Chicago, IL. This role is perfect for recent graduates or individuals looking to start a career in the tech industry with a focus on flexible evening and weekend shifts.
As a member of our support team, you will be the first point of contact for our clients, troubleshooting technical issues, and ensuring seamless service delivery. We offer a collaborative environment, comprehensive training, and a clear pathway for career advancement.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible Evening and Weekend shifts to accommodate your lifestyle.
- Comprehensive training program for new hires.
- Modern office environment in the heart of Chicago.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to internal clients and external customers.
- Diagnose and troubleshoot hardware and software issues in a timely and professional manner.
- Document all customer interactions, resolutions, and technical issues in our ticketing system.
- Escalate complex technical problems to senior level support staff when necessary.
- Assist in the deployment and maintenance of IT equipment and peripherals.
- Maintain a high level of product knowledge through ongoing training.
- Ensure a positive and professional customer experience during every interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Reliable internet connection and a quiet workspace are essential for remote or hybrid evening shifts.
- Must be available to work evenings and weekends as required by the business schedule.
- Willingness to learn new technologies and software applications quickly.