Job Description
Are you a student or recent graduate looking to kickstart your career in IT?
Apex Digital Solutions is seeking a dedicated Entry-Level Technical Support Specialist to join our dynamic team in New York City. We are a forward-thinking company that values growth, innovation, and a diverse workforce. This is an excellent opportunity for students to gain hands-on experience while enjoying a competitive benefits package.
Why Join Us?
- Work in the heart of NYC with a modern, collaborative environment.
- Comprehensive training program designed for beginners.
- Flexible scheduling options to accommodate your studies.
As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring seamless technology experiences. We are looking for individuals with a passion for problem-solving and a desire to learn.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
- Log and track all support tickets in our CRM system, ensuring accurate and timely documentation.
- Assist in the deployment and maintenance of desktop environments and peripherals.
- Collaborate with senior IT staff to identify root causes of complex technical problems.
- Conduct basic training sessions for end-users on software applications and security best practices.
- Maintain a high level of customer satisfaction by demonstrating patience and professionalism.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field is a plus.
- Currently enrolled in a relevant college program or recent graduate is highly preferred (Students Welcome).
- Basic understanding of computer hardware components, operating systems (Windows, macOS), and common office software.
- Strong verbal and written communication skills with a customer-centric attitude.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing environments.