Job Description
Are you eager to start your career in the dynamic world of technology? NexGen Support Services is looking for motivated, entry-level professionals to join our growing team in Houston, TX. We offer a competitive hourly rate, flexible scheduling, and a comprehensive training program designed to launch your career in IT.
In this role, you will be the first point of contact for our clients, providing top-tier technical support and customer service. We value curiosity, reliability, and a positive attitude more than years of experience.
Responsibilities
- Assist customers with technical issues via phone and email in a professional and friendly manner.
- Troubleshoot hardware and software problems, including printer setup, email configuration, and basic network issues.
- Document customer interactions and technical resolutions in our CRM system.
- Stay updated on product knowledge and new software updates through our training modules.
- Escalate complex technical issues to senior staff when necessary.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Excellent verbal communication skills and a patient, friendly demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable internet connection and home office setup (remote-friendly option available).
- Willingness to learn new technologies quickly.